What you are buying
LybraryOS is a digital subscription. There is no physical product. Access starts when your library dashboard is created, or when Razorpay confirms a paid bill.
Cancellation
You can stop a paid plan by writing to us from the contact page or the email below. Cancellation takes effect at the end of the current paid period unless we agree otherwise. Always-free libraries can be closed on request. We do not auto-renew a trial into a paid charge without a confirmed payment.
When we refund a LybraryOS bill
We refund a LybraryOS plan payment if it was charged in error, duplicated, or if we cannot provide the dashboard after a successful payment. Write to us within seven days of the charge. Approved refunds return to the original payment method through Razorpay, usually within 5–10 business days after we approve them. Bank or UPI timelines may add a few more days.
When we do not refund
We do not refund a period you have already used, a coupon discount, or an unpaid bill. Changing your mind after a trial has ended is not an automatic refund. A coupon has no cash payout.
Failed and pending payments
If Razorpay marks a payment as failed, you have not been charged by us. A pending payment is not a refund. Opening checkout and closing it does not create a bill that needs a refund.
Student fee refunds
Refunds for student membership fees are decided by the library that collected them. LybraryOS and Yoorie do not refund student fees paid to a library. If the library collected those fees through Razorpay on this platform, the library must request the refund; we will help them process it through Razorpay when the payment is eligible.
Chargebacks
If you dispute a charge with your bank, write to us first so we can check the Razorpay reference. We may share the payment record with Razorpay to resolve the dispute.
Contact
Yoorie. Email: support@lybraryos.com. Phone: +919258683686. You can also write from the contact page.